Shipping for products purchased on this site is handled by the courier GLS.
Shipping costs
Shipping is always free for the customer, on all orders and to all destinations served, with no minimum purchase required.
Delivery times
Each cape is made to order by our tailoring workshop when you place your order: delivery takes place in about 10 business days from order confirmation, via insured express courier. This is an estimated timeframe, which may vary depending on the model chosen and the destination.
Destinations
We ship to Italy and the rest of Europe. For shipments to non-EU countries (e.g. Switzerland), any customs duties and import charges are the customer's responsibility, as also stated in our Terms and Conditions of Sale.
Tracking and delivery
The customer receives the shipment tracking link by email as soon as the package is handed over to the courier. Upon delivery, please check that the number of parcels matches the delivery document and that the packaging and seals are intact, reporting any damage or discrepancy to the courier immediately.
Returns
Unlike the outbound shipment, return shipping costs are the customer's responsibility, unless the product is defective or does not match what was ordered. For full details, see our Return Policy.
For any questions about shipping, feel free to write to us at any time at info@federicamantelli.com.